Refund and Returns Policy – Revati

At Revati, customer satisfaction is our highest priority. We are committed to providing high-quality fashion, clothing, sarees, three-piece collections, bedsheets, home décor, and lifestyle products. To ensure a smooth and trustworthy shopping experience, we have created a simple and transparent Return & Refund Policy so you can shop with confidence.

Product Inspection at Delivery

We encourage customers to inspect their products at the time of delivery. If you receive a damaged, defective, incorrect, or incomplete product, please notify the delivery person immediately and contact our support team as soon as possible.

Return Eligibility

You may request a return, replacement, or refund under the following conditions:

  • You received the wrong product.
  • The product is damaged or defective upon delivery.
  • The product has a manufacturing defect.
  • The size, color, or design received is different from what was ordered.
  • An item from your order is missing.

To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.

Return Request Timeframe

Customers must report any issue within 48 hours of receiving the product. Requests made after this period may not be eligible for return, refund, or replacement unless approved by Revati’s customer support team.

Exchange Policy

If you receive a defective, damaged, or incorrect item, we will gladly arrange a replacement subject to product availability. If the same product is unavailable, customers may choose an alternative product of equal value or request a refund.

Refund Process

Once the returned product is received and inspected, the refund will be processed according to the original payment method.

  • Cash on Delivery (COD) Orders: Refunds will be sent through Mobile Banking or Bank Transfer.
  • Prepaid Orders: Refunds will be issued to the original payment method or through an agreed alternative payment channel.

Refund processing times may vary depending on the payment provider and banking system.

Partial Return Option

If your order contains multiple products, you may return only the affected item(s) while keeping the products you are satisfied with. Refunds or replacements will be processed only for the eligible returned products.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products damaged due to misuse, improper handling, or negligence by the customer.
  • Products that have been used, washed, altered, or without original tags and packaging.
  • Clearance, sale, or promotional items marked as non-returnable.
  • Products returned beyond the approved return period.
Shipping Charges

If the return is due to an error on the part of Revati (wrong product, damaged item, defective product, etc.), return shipping costs will be borne by Revati.

If the return is requested for personal preference reasons (such as change of mind, color preference, or incorrect size selection by the customer), applicable return shipping charges may be deducted from the refund amount.

Quality Assurance

Every product is carefully inspected before shipment. However, if you experience any quality-related issue, our support team will work to provide a fair and timely resolution.

Important Notes
  • Product colors may vary slightly due to photography, lighting, and screen display differences.
  • Returns are subject to verification and approval by our customer support team.
  • Revati reserves the right to refuse returns that do not meet the conditions outlined in this policy.
  • We reserve the right to update this Return & Refund Policy at any time without prior notice.
Contact for Support

If you need assistance regarding a return, replacement, or refund, please contact our customer support team.

Our team will be happy to assist you and ensure the best possible shopping experience.

Last Updated: August 2026